Politique de confidentialité

Version 0.1 Last updated: 27 August 2026

At Pupr, we think it's important that you can trust your personal data to be handled carefully and securely. That's why this privacy policy explains what data we collect, why we need it and how we handle it.

We aim to be transparent about the way personal data is collected and used when you use our webshop and services.

This privacy policy applies to the services of Pupr. It does not apply to third-party websites, services or other resources that our website may link to. We recommend reviewing the privacy policies of those external parties separately.

By using our website, you acknowledge that you have had the opportunity to read this privacy policy.

What data do we collect?

Depending on how you use our website, we may process various types of personal data, including:

  • First and last name;
  • Delivery and billing address;
  • Email address;
  • Phone number, if provided;
  • Order details and purchase history;
  • Payment and transaction data;
  • Communication you have with us;
  • Data you provide to us voluntarily;
  • Technical data about your use of our website, such as IP address, browser type and device information;
  • Data collected through cookies and similar technologies.

We only collect data that is necessary for the purposes described in this privacy policy, or where this is permitted under applicable law.

What do we use your data for?

We may use personal data for purposes including the following:

  • Processing and delivering your order;
  • Processing payments;
  • Providing customer service;
  • Answering questions and requests;
  • Processing returns and refunds;
  • Improving our website and services;
  • Analysing the use of our website;
  • Preventing fraud, misuse and security issues;
  • Complying with legal and administrative obligations;
  • Sending marketing communications where you have given consent or where this is legally permitted.

We do not use personal data for purposes other than those described in this privacy policy, unless we have another legal basis for doing so or we ask for your consent in advance where this is legally required.

Orders and services

When you place an order with Pupr, we need certain personal data in order to process and deliver your order.

This data may be used for:

  • Processing your order;
  • Confirming your purchase;
  • Processing payments;
  • Shipping your order;
  • Providing tracking information;
  • Handling returns and refunds;
  • Answering questions about your order.

In order to fulfil an order correctly, necessary data may be shared with parties involved in the processing, payment, fulfilment and shipping of your order.

Communication

When you contact us by email, through a contact form or via another communication channel, we may retain the information you provide in order to handle your question or request.

This may include, for example:

  • Your name;
  • Your email address;
  • Your order number;
  • The content of your message;
  • Other information you provide voluntarily.

This information is used solely for the purpose for which you contacted us and to enable us to provide customer service.

Cookies

Pupr uses cookies and similar technologies on the website.

Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies to:

  • Make the website function properly;
  • Remember your preferences;
  • Gain insight into how our website is used;
  • Improve the performance of our website;
  • Optimise our services;
  • Where permitted, make marketing and advertising more relevant.

Some cookies are placed by external parties, for example by analytics, payment, advertising or other services used on our website.

Where consent is required for certain cookies, we will ask for that consent before such cookies are placed.

Disabling cookies

Most internet browsers accept cookies automatically. You can adjust your browser settings to block or delete cookies, or to receive a notification when cookies are placed.

Please note that disabling certain cookies may cause some features of our website to stop working correctly.

You can also manage your cookie preferences through the cookie settings available on our website.

Sharing data with third parties

Pupr does not sell your personal data.

In order to run our webshop and provide our services properly, personal data may be shared with external service providers where this is necessary.

This may include, for example:

  • Payment providers;
  • Carriers and delivery services;
  • Fulfilment and logistics partners;
  • Technical service providers;
  • Email and communication platforms;
  • Analytics and marketing services;
  • Customer service platforms;
  • Accounting or administrative service providers.

These parties only receive the data necessary to carry out their respective services, to the extent permitted by law.

Where external parties process personal data on our behalf, we make arrangements where necessary regarding the confidential and secure processing of that data.

Webshop and review services

For certain parts of our webshop, we may use external applications and services, including services for customer reviews.

If you leave a review or take part in a review programme, for example, the personal data necessary for this may be processed by the relevant service provider.

An external service provider processes this data in accordance with its own terms and its own privacy policy.

Retention period

We do not retain personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required by law.

The exact retention period may vary depending on the type of data and the purpose for which it is processed.

Data needed for our administration, for example, may be retained for the period prescribed by law.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Although we take appropriate security measures, no method of electronic storage or transmission over the internet can guarantee complete security.

Your rights

Depending on the applicable privacy legislation, you have various rights in relation to your personal data.

Among other things, you may have the right to:

  • Request access to the personal data we process about you;
  • Have inaccurate data corrected;
  • Have your data deleted in certain cases;
  • Object to the processing in certain cases;
  • Have the processing restricted in certain cases;
  • Withdraw your consent for certain processing activities;
  • Receive your data in a portable format where this applies by law.

Would you like to exercise one of these rights? Please contact us at info@pupr.nl.

We may request additional information to verify your identity before we process a request.

Newsletter and marketing communications

When you sign up for our newsletter or marketing communications, we may use your email address to send you information, offers and other relevant communications from Pupr.

You can unsubscribe at any time via the unsubscribe link at the bottom of our marketing emails.

After unsubscribing, you will no longer receive marketing communications from us, unless you sign up again or another legal basis exists for contacting you.

External websites

Our website may contain links to third-party websites or services.

Pupr is not responsible for the content, security or privacy practices of these external websites.

When you visit an external website, we recommend reading that party's privacy policy before providing any personal data.

Changes to this privacy policy

Pupr may amend this privacy policy from time to time where necessary, for example due to changes in our services, website, technology or applicable legislation.

The most recent version will be published on this page.

We recommend reviewing this privacy policy regularly to stay informed of any changes.