Politique de remboursement
At Pupr, we aim to make sure you are completely satisfied with your purchase. Not satisfied for any reason? You can return your order within 30 days of receipt, provided the conditions below are met.
Return conditions
The item must be returned in the same condition in which you received it: unused, unworn, with any tags attached and in its original packaging.
Returns must be registered in advance by sending an email to info@pupr.nl with the following information:
- Order number
- Reason for the return request
- Photo of the product if it is damaged
- Customer's name and address
Once approved, we will send you the instructions for the return address.
Please note: do not send a return to the original shipping address without prior instructions from Pupr.
Costs and processing
The cost of returning an item is borne by the customer.
Returns are processed within 7 business days of the returned item being received and checked. You will receive a confirmation once your return has been processed and approved.
Exceptions
The following items cannot be returned:
- Personalised products
- Worn or used products
- Personal care products
Not sure whether a specific item can be returned? Please contact us at info@pupr.nl.
Exchanges
The fastest way to make sure you receive the item you want is to place a new order for that product once your return has been processed.
Refunds
Once your return has been approved, the purchase amount will be refunded within 10 business days via the original payment method.
Please note that banks and credit card companies may need extra time to process the refund.
Return instructions
Products must be returned to our warehouse in the Netherlands. You will receive the exact return address and further shipping instructions once your return request has been approved.
With this return policy, we aim to provide transparent, customer-focused service on all your purchases with Pupr.
Any questions? Feel free to contact us at info@pupr.nl.